Frequently Asked Questions
Everything you need to know about shopping with Dr Motox
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all Dr Motox products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.